Credit unions are committed to the highest standards for our Members.

Operating in Canada for over 100 years, credit unions are financial cooperatives that are governed and financed differently than banks.

At Rapport Credit Union, members are shareholders. Being a member means sharing in the credit union’s success. Our primary motivation is providing the highest quality products and services to our members. We are committed to ensuring that our members are completely satisfied with the level of services they receive.

The Code recognizes the best practice principles we pledge to follow for soliciting, promoting, advertising, marketing, selling or distributing our products or services. The Code demonstrates our commitment to the fair treatment of all those who use our services. We believe in fair sales practices, comprehensive access to banking services, transparency and openness, and a reasonable approach to settling complaints. Individuals are entitled to the best possible care of their financial interests. We respect all our provincial regulatory obligations, and continually practice absolute excellence in consumer protection.

Rapport’s Market Code of Conduct is comprised of the following 5 key principles:

Business Practices: We are committed to providing member service excellence to all our members using our products and services. It is a core component of our governance and corporate culture.

Fair Treatment and Fair Sales Practices: Treating members fairly and demonstrating fair sales practices at all time are integral parts of our business practices.

Access to Banking Services: We ensure that our members are granted access to fundamental financial services.

Transparency and Disclosure: Rapport uses plain-language descriptions of products and services in our communications to ensure people make informed decisions.

Complaint Handling: Rapport examine complaints, work to settle them fairly, and will track them to help ensure our practices continue to improve.


Download a copy of our Market Code of Conduct

Rapport Market Code of Conduct in PDF


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