News & Events

Financial Wellness - Let's check in

Your financial goals are the cornerstone of your financial plan.

The Progress Rapport financial wellness tool was created to help you quickly see where you stand and if any changes should be made to help you achieve your goals.

We’d love to talk to you about it.

 progress rapport - Financial Wellness Tool progress rapport - Financial Wellness Resources

Credit Union Day Winners

Congratulations to our Credit Union Day contest winners:  Robert D. from Thunder Bay,  Jane R. from Toronto, Mary Anne H. from North Bay, Keri I. from Kakabeka Falls and Ava T. from Oshawa.

Thanks to everyone who participated in this year’s contest.  Your votes selected the following charities in each of our communities that will receive a monetary donation from Rapport.

  • Thunder Bay & District Humane Society
  • Daily Bread Food Bank
  • Ancaster Community Services Food Bank
  • Rural Cupboard Food Bank
  • Kingston Humane Society
  • St. Margaret’s Food Bank
  • North Bay Food Bank
  • Simcoe Hall Settlement House
  • St. Vincent De Paul Society

Rapport Quarterly Newsletter - Now Available

This edition of our newsletter features an article on our new online banking for small businesses, our new Financial Wellness tool coming in November, Interac Online and Index Linked Term Deposits plus more!

Click here to read our Q4 2021 Newsletter.

NEW! Introducing Interac® Online

Interac Online is a secure and easy way to pay for your online purchases directly from your Rapport chequing or savings account.

To find out more, click here.

NEW! Sign up for Online Banking Direct Alerts

Members asked and we listened.  We’re striving to improve the digital experience and recently introduced text or email alerts that notify online and mobile banking members any time the following occur:

  • new login to online banking

  • new bill payment vendor is added

  • personal access code / password is changed

  • Interac e-Transfer recipient added

  • new message from Rapport is received through online banking and available to view

  • a business transaction requires an approval (exclusive members who use our small business online banking platform)

It's easy to sign up!

Online Banking

  1. Login to your online banking account
  2. Click on Messages and Alerts
  3. Next click on Add Contacts on the Manage Alerts Contacts and Mobile Nicknames
  4. Here you can let us know where you'd like to receive your alerts – by email, text message or both.
  5. You will then be asked to accept the conditions of our Alerts Agreement in order to proceed.
  6. Once registered you will receive a one-time passcode by text or email depending on your selection. Enter this passcode to continue.
  7. Finally select the alerts you wish to receive on the Manage Alerts link. You can customize which alerts you would like to sign up for – one, some or all of them!

Mobile Banking

  1. Login to your mobile banking account
  2. Click on Alerts, then click on Manage Alerts
  3. Select the alerts you wish to receive. Sign up for one, some or all of them!
  4. You will then be asked to accept the conditions of our Alerts Agreement in order to proceed.
  5. Next let us know where you'd like to receive your alerts – by email, text message or both.
  6. Once registered you will receive a one-time passcode by text or email depending on your selection. Enter this passcode to continue.

Grow your money by supporting our growth

Members can purchase up to $1,000 in additional member shares with an expected return of 2.45%* on their investment. Click here to contact your financial advocate.

*Rates are not guaranteed and can change at any time. Dividend to be approved by the Rapport Board of Directors based on financial performance.

COVID-19 Update for Members

Attention!We understand that some of our members may be facing financial difficulties during this time. Rapport is here to ensure you remain financially healthy.

Click here for the latest COVID-19 updates and Rapport’s efforts to protect the health and financial wellbeing of our members, employees and their families.

NEW! Member Assistance Toronto Telephone Number

We’ve got a new local telephone number in our Member Assistance Contact Centre.
Members can reach the team at 416-925-1107.
The toll free number (1-888-516-6664) remains the same.

Deposit Insurance

Did you know as a Rapport member your insurable deposits are protected through the Financial Services Regulatory Authority of Ontario (formally the Deposit Insurance Corporation of Ontario)?.

Non-registered insurable deposits held at Rapport in Canadian funds, payable in Canada, have a maximum coverage amount of $250,000, while deposits in registered accounts have unlimited coverage. For more info click here.

Download Rapport's Mobile App

Rapport Mobile AppYou can do most of your banking anytime, anywhere - from the convenience of your mobile phone.

To get the app, you can download the Apple iOS app here on the Apple iTunes® App Store and the Android app here on Google Play app store.

Logging in is easy, all you need is your member number and the same online banking password you currently use.  To sign up for online banking please contact our Member Assistance team at 416 925 1107, 1 888 516 6664 or help@rapportcu.ca.