News & Events

Branch Holiday Hours

Date

Branch

Friday, December 23

Peterborough

Closed

Monday, December 26 & Tuesday, December 27

All Branches & Member Assistance Contact Centre

Closed

Wednesday, December 28 to Friday, December 30

Peterborough

Member Assistance Contact Centre, Grenville, Hamilton, Kingston, Midland, North Bay, Oshawa, Thunder Bay & Kakabeka Falls Branches

Closed

Regular Business Hours

Monday, January 2

All Branches & Member Assistance Contact Centre

Closed

Rapport wishes you all a very Merry Christmas and a financially healthy New Year!

Rapport Quarterly Newsletter - Now Available

This edition of our newsletter features an article on financial literacy month, promotes our member share offering and shows how you can download a pre-authorized form through online banking.

Click here to read our Q4 2022 Newsletter.

NEW! Pre-Authorized Forms Available through Online Banking

NEW! Pre-Authorized Forms Available through Online BankingMembers can now download pre-authorized forms for chequing and savings accounts through online banking providing a more convenient self-service option for setting up automatic debits or credits.

Instructions
How to download a pre-authorized form

  1. Login to online banking
  2. Select ‘My Accounts’ on the left side of the page
  3. Choose your chequing or savings account
  4. Click on ‘Direct Deposit and Pre-Authorized Debit (PAD) Form’
  5. A PDF file is automatically downloaded

Financial Wellness - Let's check in

Your financial goals are the cornerstone of your financial plan.

The Progress Rapport financial wellness tool was created to help you quickly see where you stand and if any changes should be made to help you achieve your goals.

We’d love to talk to you about it.

 progress rapport - Financial Wellness Tool progress rapport - Financial Wellness Resources

NEW! Introducing Interac® Online

Interac Online is a secure and easy way to pay for your online purchases directly from your Rapport chequing or savings account.

To find out more, click here.

NEW! Sign up for Online Banking Direct Alerts

Members asked and we listened.  We’re striving to improve the digital experience and recently introduced text or email alerts that notify online and mobile banking members any time the following occur:

  • new login to online banking

  • new bill payment vendor is added

  • personal access code / password is changed

  • Interac e-Transfer recipient added

  • new message from Rapport is received through online banking and available to view

  • a business transaction requires an approval (exclusive members who use our small business online banking platform)

It's easy to sign up!

Online Banking

  1. Login to your online banking account
  2. Click on Messages and Alerts
  3. Next click on Add Contacts on the Manage Alerts Contacts and Mobile Nicknames
  4. Here you can let us know where you'd like to receive your alerts – by email, text message or both.
  5. You will then be asked to accept the conditions of our Alerts Agreement in order to proceed.
  6. Once registered you will receive a one-time passcode by text or email depending on your selection. Enter this passcode to continue.
  7. Finally select the alerts you wish to receive on the Manage Alerts link. You can customize which alerts you would like to sign up for – one, some or all of them!

Mobile Banking

  1. Login to your mobile banking account
  2. Click on Alerts, then click on Manage Alerts
  3. Select the alerts you wish to receive. Sign up for one, some or all of them!
  4. You will then be asked to accept the conditions of our Alerts Agreement in order to proceed.
  5. Next let us know where you'd like to receive your alerts – by email, text message or both.
  6. Once registered you will receive a one-time passcode by text or email depending on your selection. Enter this passcode to continue.

Download Rapport's Mobile App

Rapport Mobile AppYou can do most of your banking anytime, anywhere - from the convenience of your mobile phone.

To get the app, you can download the Apple iOS app here on the Apple iTunes® App Store and the Android app here on Google Play app store.

Logging in is easy, all you need is your member number and the same online banking password you currently use.  To sign up for online banking please contact our Member Assistance team at 416 925 1107, 1 888 516 6664 or help@rapportcu.ca.