We want you to be part of our new kind of financial institution

Rapport Credit Union is a new kind of financial institution. Unlike the big banks, we spend the time required to get to know our members because they’re more than just customers to us. We want to give our members the right advice and a plan that will enable them to live the life they desire. We serve over 21,000 members at 12 branch locations, with close to 90 employees and approximately $430 million in assets under administration.

Rapport Credit Union is owned by our members, and we provide a full range of banking services, from savings and chequing accounts to loans and mortgages to financial planning and investment management. All at very competitive rates and backed by knowledgeable, helpful staff who pledge to put you first.

Our Vision

Strengthening financial confidence, together.

Our Mission

We are an advocate for our members, providing exceptional personalized service and tailored solutions that promote financial health. We work with our members to improve our communities.

Our Values

Competence: We apply our knowledge and abilities to serve the needs of our members and membership effectively, efficiently and successfully.

Integrity: We act with ethical behaviours and actions in the performance of our responsibilities.

Ownership: We take initiative to get the right outcome or solution.

Service Excellence: We strive to exceed expectations by creating the WOW!

Who we are

We’re different. We are a financial institution completely committed to helping our members live life on their own terms.

We believe that wealth is more than just dollars and cents.

The new definition of wealth doesn’t rely on how much money you have, but rather how much life you live.

Being happy is wealthy, not the other way around.

What we do.

We listen. We encourage our members to talk to us about their goals and desires, then work with them to help make decisions that will make them feel confident with their finances.

We help understand their money and what they can afford to do with it.

Sometimes there are tough decisions. Other times there are tough conversations. We don’t back down from either.

Why we do it.

We care. Our members rely on us for thoughtful, sound advice. Having confidence with their financial lives means they can be true to themselves and be true to their money.

To enhance our value for our member-owners, we need to continually grow our membership, improve our service and deepen our product offering.

But most of all, we must look after our members. That’s why we’re here.

"We believe a strong rapport is so essential, we named ourselves after it."


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