Our Privacy Policy

At Rapport Credit Union, your privacy is very important to us. You have the right to expect that the personal information we hold about you will be kept accurate, confidential and secure. We have a designated Privacy Officer who is accountable for monitoring the collection and security of personal information. The Privacy Officer also handles your inquiries about privacy and how we use your information.

Contact our Privacy Officer at, 416 925 1107 or 1 888 516 6664.

Federal privacy legislation came into effect July 1, 2014 and governs how we must deal with your personal, confidential information. We always obtain your permission before obtaining your personal information. We will not collect, use or disclose personal information for any purpose other than what you intended it to be used for.
We obtain personal information about you to:

  • Establish and verify your identity
  • Understand your needs and to develop, manage and offer products and services that meet your needs
  • Determine your suitability and eligibility for products and services
  • Detect and prevent fraud which safeguards the financial assets of the credit union
  • Evaluate your credit standing and to share information with credit reporting agencies
  • Comply with legal requirements

We keep this information only for as long as it is needed for the purposes described above

When we request personal information from you, we will always explain why we need it. For example, when you open an account we need,your name and address in order to provide you with regular account statements. When you apply for credit ¬related products, we need information about your financial situation in order to make sound credit¬ granting decisions, both for you and for us.

If you open an interest ¬bearing account, an RRSP or other registered product, we're required by law to ask for your Social Insurance Number (SIN).

We ask for your Social Insurance Number for:

  • income tax reporting required by law, and
  • ensuring an accurate match between your personal information and your credit bureau information when applying for products and services

When you provide your SIN, we will take this as your express consent to use it for the purposes described above. If you choose not to give us your SIN, this by itself will not prevent you from getting credit; however, it may prevent us from providing products where your SIN is required by law (e.g., interest ¬bearing accounts or registered investments).

You can give or withdraw your consent

We need to get your express or implied consent before obtaining or using information about you, or disclosing this information to anyone else. (There are exceptions, such as when we are required by law.)

When you ask us to provide a product or service, we'll take this as your consent to collect and use the information necessary to deliver that product or service. You can withdraw this consent whenever you want, unless legal requirements prevent this. However, this may seriously impede our ability to offer you certain products and services.

Credit Bureaus

When you apply for credit related products and services from us, we always get your written consent to obtain credit reports about you. Once we have granted you credit, we are required by the terms of contractual agreements with the credit bureaus to supply regular, current information on the status of loans or credit that we have granted you in order to maintain the accuracy, completeness and integrity of that information. We do not disclose more information than is required, and never for periods longer than is required.

Affiliated Companies

For some of the products and services we offer, we rely on the expertise of affiliated companies to deliver them (e.g., cheque¬books). If you request such a product or service from us, we will assume your consent to disclose the information necessary to deliver that product or service to you. We ensure that all affiliated companies employ privacy and security standards and procedures comparable to our own.

Direct Marketing

We may from time to time share personal information with other companies for direct marketing purposes if we reasonably believe you may have an interest in their product. We will never share information of a financially sensitive nature with other companies, and we will always give you the opportunity to opt out of such programs. If you do not opt out we will conclude that you have no objection to such disclosure.

At any one time there are a very limited number of companies that we share information with. If you would rather not be included in direct marketing programs, you can ask us to remove you from the contact list. This will not limit the information we may send you with your account statement, or any discussions your sales representative may have with you.

Questions or Concerns?

If you have any questions about privacy at Rapport, or would like to opt-out of any of direct marketing programs, please contact our Privacy Officer at, or 1 888 516 6664.


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