We want you to be part of our new kind of financial institution

Rapport Credit Union is a new kind of financial institution. Unlike the big banks, we spend the time required to get to know our members because they’re more than just customers to us. We want to give our members the right advice and a plan that will enable them to live the life they desire. We serve over 21,000 members at 12 branch locations, with close to 90 employees and approximately $430 million in assets under administration.

Rapport Credit Union is owned by our members, and we provide a full range of banking services, from savings and chequing accounts to loans and mortgages to financial planning and investment management. All at very competitive rates and backed by knowledgeable, helpful staff who pledge to put you first.

Our Vision

Achieve healthy sustainable financial futures, together.

Our Mission

We are advocates for our members, providing exceptional personalized service through authentic conversations strengthening financial capability and health.

Our Values

Competence

Competence: We are committed to using our knowledge and skills to service our members effectively and efficiently. We ensure all Rapporians have the right training and expertise.

Integrity

Integrity: We live by internal moral and ethical principles. We are open and honest with our members and build trusting relationships.

Respect

Respect: We value others. We are polite and show genuine care, concern, and consideration for everyone’s needs and feelings..

Compassion

Compassion: We care. We respond with warmth and authenticity to get the right outcomes and solutions.

Accountability

Accountability: We are responsible and answerable in all decisions made, advice given and conversations had. No matter the outcome.

Curiosity

Curiosity: We desire to learn or know more about something or someone. We use our curiosity to generate open and authentic conversations with our members and each other.

Collaboration

Collaboration: We do great things together.

Who we are

We’re different. We are a financial institution completely committed to helping our members live life on their own terms.

We believe that the new definition of wealth isn’t about how much money you have, but rather how much life you live. Being happy is being wealthy, not the other way around.

What we do.

We listen. We encourage our members to talk to us about their goals and desires, then work with them to help make decisions.

We help members understand their financial situation and what they can afford. Sometimes there are tough decisions. Other times there are tough conversations. We don’t back down from either.

Why we do it.

We care. We are driven by a focus on the financial health and capability of our members.

Our goal is to ensure that our members are able to make financial decisions, big or small, without compromising their future.

In short, we look after our members. That’s why we‘re here.


"We believe a strong rapport is so essential, we named ourselves after it."

 

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