Debit Card

In today’s world, the Rapport Debit Card is invaluable - withdraw cash quickly and easily, transfer funds, deposit funds and check your balances, whenever and wherever you need to. The Rapport Debit Card gives you instant access to your accounts at Rapport ATMs as well as THE EXCHANGE® Network of ATMs, located throughout Canada and around the world, 24 hours a day, 7 days a week. It will also allow you to make withdrawals at any ATM that displays the Interac* logo throughout Canada, or the Cirrus* logo anywhere in the world. Getting a Rapport Debit Card is easy – simply contact your branch, email help@rapportcu.ca or call Member Assistance at 1 888 516 6664.

*Please note there is a service charge when using the Interac and Cirrus networks.

If your Debit Card is lost or stolen, please contact us immediately.  After business hours, call the Hotline at 1 866 229 0577.

To report a lost or stolen Collabria Financial credit card, call 1-855-341-4643 or outside North America 1-647-252-9564.

Rapport Credit Union Debit Card Terms & Conditions (PDF)

Rapport adheres to the Code of Conduct for the Credit and Debit Card Industry in Canada. Click here to view the Code.

US ATM Access

Rapport members travelling to the US have valuable surcharge-free options with over 500,000 ATMs via THE EXCHANGE network. Simply look for the Accel logo a whenever and wherever you are traveling in the United States.   Rapport does charge an additional fee for ATM withdrawals in the U.S. Deposits are only allowed at EXCHANGE ATMs in Canada, so if you are going to be away for an extended period and need to deposit to your account, plan ahead.

US Accel Point of Sale Network

Rapport also offers access to the Accel Point of Sale (POS) debit network in the United States. The Accel network is one of the largest POS networks in the United States with more than 3 million merchant locations in the network.

The Accel network in the United States works exactly the same way debit card purchases work at home. Purchases are paid for by swiping or inserting your debit card and verifying the transaction with your confidential PIN. As an added value, a cash back option is also available at the majority of retailers. Rapport does charge a fee for POS/Debit Card transactions made in the US.  

Interac®  Debit

With your Rapport Debit Card, you can also use Interac® Debit at retailers across Canada which has become one of the most popular ways to pay for purchases. You can even ask for cash back from some retailers when you’re making a purchase and save on additional service charges.

® THE EXCHANGE and THE EXCHANGE & Design are registered trademarks owned by Fiserv Inc., licensed for use in Canada by FICANEX Services Limited Partnership.