Job Posting

Inbound Call Centre Representative

Position Summary

As an Inbound Call Centre Representative in our Grenville Contact Centre you will be responsible for understanding the financial needs of our members and providing an exceptional member experience through both the telephone and email service delivery channels. We’re looking for someone who can “smile through the phone” and provide friendly, knowledgeable and timely service to members. You will be a trusted front-line expert who is empowered to make service decisions, provide information and solutions to existing and potential members.

Key Responsibilities

  • Respond professionally to telephone/email inquiries, and provide information on Rapport's full range of products and services to member and non-members.

  • Quickly build rapport with members and non-members through active listening in order to identify needs, understand concerns and provide helpful information.

  • Accurately process transactions on member accounts within authorized limits.

  • Meeting and exceeding service targets by understanding member needs and offering first call resolution of any issues.

  • Providing an exceptional member experience on every call and where possible exceeding our member and non-member service expectations.

Minimum Qualifications

  • Post-secondary diploma, degree and/or certification in Business or related field or an equivalent combination of education and experience.

  • Minimum two years (2) years’ experience working in a Call Centre environment within a financial institution preferred.

  • Superior verbal communication skills, excellent written and interpersonal skills with a professional telephone manner.

  • Strong analytical and problem-solving skills.

  • Excellent organization and prioritization skills

  • Self-motivated, energetic and team player.

Benefits

Rapport Credit Union provides coverage for medical, dental and vision coverage at no cost to their employees. Rapport also contributes 5% of an employee’s salary to a Retirement Savings Plan. We are all about providing a great work life balance as this position is a Monday to Friday role with no evenings or weekends required. Employees receive personal days, three weeks’ vacation and financial benefits on products and services.

How to Apply

Please apply with a cover letter and resume.

Closing Date

Until filled

 

We thank those who apply; however, only qualified applicants will be contacted.

Rapport is committed to employment equity and encourages applicants from all qualified candidates.

We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.

 

Apply Today

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